1. Sold Out? What If the Item I’m Interested In Is No Longer Available?

New items can be sold out rather quickly, but we may get more soon!
Please contact our customer care department via e-mail and we will do our best to notify you if the item becomes available again. Please include your email address where we can reach you when the item becomes available.

2. How Do I Determine What Size I Need To Order?

The size shown on the website will correspond to the size chart of that specific item. All products have their own unique size charts, and must NOT be interpreted as a “General Size Chart” To avoid incorrect sizes ordered, please take some time and compare your own body measurements to that indicated on the size chart for the item, to ensure you choose the correct fit. This will also avoid disappointment when you receive your item and it does not fit. We provide these size charts for a reason and therefore we cannot be held accountable should you choose the incorrect size. The size we send you will be according to what you indicated on your order. (Please familiarize yourself with our (Returns, Refunds & Exchange Policy)

3. Why Is The Color Of The Received Item A Little Different From What I Saw Online?

Colors may be slightly different than the picture that you see online and is due to your computer monitors brightness/contrast settings and resolution and the lighting effect at the time the photo of the item was taken.

4. Any Store Locations?

No we sell strictly online only.

5. Where Do You Get Our Clothes?

All our apparel comes from top suppliers and brands all over the world. We endeavor to supply you with the best quality, fabric and designs in order for us to build our own reputation and offer our customers our best service.

6. How Do I Use A Discount Code?

If you have a discount code, when you get to the “check out” page, you will find an option where you will need to input the number, that’s how you use it.

7. Why Was My Order Cancelled?

Due to Non-Payment of your order after 7 Days, your order will be cancelled. OR
Any other unforeseen event, such as where the item you ordered has suddenly become out of stock and is no longer available. (These cases are rare). However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for a refund.

8. I Need To Change Something On My Order, How Can I Do That?

If you need to change or cancel your order, please contact us immediately within 7 Hours. We process orders quickly (we’re fast!). Once the order has been processed by our suppliers, we will be unable to make any changes, or cancel your order, as they in turn have also already started processing the order and has most of the time already shipped it out to us.

9. Can I Get More Information On A Product?

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, and most importantly, plenty of images. If there is any further information you feel we need to provide to help you, just let us know what information you'd like to see and we'll do our best to include it.

10. Any Catalogs That I Can Buy From?

With hundreds of items on the site and new items added daily, at any time, plus constantly changing fashions, news, trends features and advice, it would simply be impossible for a paper catalog to keep up to date.
Instead we prefer to focus our energy on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week and we believe that the images and information provided gives you a much more realistic view of the items you want.

1. How Do I Pay For My Order?

We like to give you plenty of payment options; we accept a variety of payment methods to suit all customers: Paypal, Instant EFT, Credit Cards, Masterpass, Mobicred, Debit Cards and Bitcoin which is all offered through PayFast which is a payment processing service for South Africans and South African websites. They enable easy, secure and instant transfer of money between online buyers and sellers. All payment methods are secure, and there are a multitude of checks in place to protect both buyers and sellers from fraudulent transactions.  We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.

2. What Currencies Can I Use?

Currently there is just one currency available, namely S A Rand. 

3. Is It Safe To Use My Credit Card On Your Website?

Yes, it is 100% safe to order and pay with your credit card on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information in our online store, you are passing the information securely to us, using secure socket layer technology (SSL).

4. Why Might My Credit Card Be Refused?

Your credit card may be refused for any of the following reasons:
The card may have expired. Check that your card is still valid.
You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
 Make sure you’re using the latest version of your web browser. It can also be that your browser has installed some plug-ins. Please clear the cache & cookies, restart the browser and then try again.

5. Was I Charged Twice?

Your credit card will only be charged once after your order is placed.
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.

1. When Will My Order Ship?

Subject to stock availability with suppliers and receipt of payment, orders will be shipped within 10 to 15 working days (unless stated local stock your order will ship the next business day for South Africa consumers only) and handed over to a courier company for delivery. Orders are not shipped on weekends or holidays.

2. Where Is My Order Confirmation?

As soon as your order is placed online, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add our mail address to your safe sender list. If there is any problem, please feel free to contact us at: divasfashionssa@gmail.com.

 3. Verification Of Shipping

When placing your order, please ensure that you supply us with a delivery address during working hours should you choose shipping via couriers. Should you not indicate a full physical delivery address, this may require us to contact your directly, and may delay your delivery.

4. Do You Ship To A P O Box Address?

No, we do not ship to P O Box addresses, as we don't make use of the S A Postal Services as a shipping option because of their unreliability and poor service.
Please ensure you provide us with the most up-to-date and accurate detailed shipping information with your phone number for the shipping. Your cooperation will be much appreciated. If a parcel is returned because it was not deliverable due to an incorrect address, you will be responsible for both the shipping and return charges.

5. Tracking?

The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with an online tracking number and link will be sent to you. The tracking will be valid for you to check within 48 hours after you have received the email.
We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.

6. I Received the Incorrect Or Faulty Item?

If you see that there is a fault with an item or the incorrect has been received, please let us know straight away, via email to our customer service team. Please include as many details about the order including photos of the item/s and we will find a decent way to solve this for you.

7. I Am Missing Items In My Order?

Please inform us should anything be missing from your order that you did not receive and we will attend to it immediately.
Your order begins processing immediately after you click "Place Your Order" on the "Confirm and Submit" page. The processing time is about 3-4 days, during this time we can possibly still cancel your order but if it has already been processed through to our suppliers, we cannot cancel it for you any longer.
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