DELIVERY TERMS

Divas Fashions delivers Worldwide via our online platform.

Divas Fashions shall endeavor to have all orders delivered within 7 to 10 working days (unless stated local stock your order will ship the following business day - for South Africa consumers only) of the order being placed in South Africa. However, the delivery time may vary depending on external factors beyond Divas Fashions control.

Divas Fashions shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Deliveries may be delayed due to force majeure, logistical, promotional and other considerations.
Delivery is subject to a confirmed proof of payment of an order and Divas Fashions shall not be liable for any delays caused by external factors, including but not limited to, customs clearance & inspections, transporters, deliverers, delayed flights, political conflicts, force majeure and others.

All prices shall exclude customs duties, taxes, government levies and or any other additional charges that the customer may incur relating to purchases on the Divas Fashions website or online platform.

While Divas Fashions endeavor at all times to adhere to previously stated delivery times and schedules of 7 to 10 working days, during promotions, special sale events and international holiday breaks delivery times and schedules may be varied due to the influx of customer orders.

During such holiday periods, promotions and promotional events, delivery of goods shall be 10 to 18 working days from date of confirmation of order but may be delivered before such time. Deliveries may be delayed due to force majeure, logistical, promotional and other considerations.

Where stock is sold out due to the above factors, Divas Fashions shall endeavor to assist customers by offering similar goods or products or store credit or refund in lieu of such shortages.

Risk on delivery shall pass to the Consumer upon delivery, unless the Consumer arranges to have the goods picked up or employs the services of his/her own delivery company, in which case risk shall pass to the Consumer upon collection of the goods.

No deliveries shall be made to P.O Boxes or LOT No’s or outlying areas which are not accessible by delivery companies. The onus remains with the Consumer to ensure that an accessible physical address is provided.

The Consumer has a duty to ensure that the goods are inspected upon delivery, and to notify Divas Fashions in writing within 24 hours of any defects, damages or incorrectly supplied goods.

Should the item be damaged, the item needs to be received by Divas Fashions within (7 calendar days) in its original packaging, and upon receipt and inspection of the damaged item a final decision will be made by Divas Fashion to offer either a replacement or store credit for the total cost of the item minus shipping costs and communicated to the consumer accordingly in writing.

Delivery charges shall be detailed with each individual order and may differ based on the size, type and quantity of goods ordered by the Consumer or Retailer.

The User or Consumer agrees and accepts that should the he/she change the order, delivery address or specifications after an order has been dispatched, then there shall be delays with the date and time of delivery based on logistical considerations.  Any request to change an order that has been placed must be done via email and this will result in a 24-48-hour delay.

DELIVERY CHARGES 
Divas Fashions offers free delivery within South Africa for all orders to any value. 
All prices quoted to any country excludes any additional customs and duties charges that may be applicable for which the responsibility will fall onto the buyer to settle.

DELIVERY 
Promotions and Special Sale Events 
While Divas Fashions endeavors at all times to adhere to previously stated delivery times and schedules of 7-10 working days, during promotions and special sale events delivery times and schedules may be varied due to the influx of customer orders. During such promotions and promotional events, delivery of goods shall be 10 to 18 working days from date of confirmation of order but may be delivered before such time.

Deliveries may be delayed due to force majeure, logistical, promotional and other considerations. Where stock is sold out due to the above factors, Divas Fashions shall endeavor to assist customers by offering similar goods or products or store credit in lieu of such shortages.

CANCELLATION POLICY 
The Consumer may at any time prior to the order being finalized and confirmed online via completion of the transaction, cancel the order at no charge to him or her. Once the order has been confirmed and finalized however, Divas Fashions reserves the right to charge a reasonable handling or administrative charge which may be up to 25% of the purchase price of the goods in accordance with the Consumer Protection Act (the “CPA”)

Divas Fashions reserves the right to cancel any order where there is suspicion of fraud, misconduct or other criminal activity and to refuse the supply of goods in such circumstances.

The Consumer may not unilaterally cancel the transaction, subject to the terms of the Returns Policy in Clause 7 above. All cancellation of orders must be done in writing from the account holder related to the purchase and refunds shall take 7-14 working days to process.

If cancellations are done after an order has been shipped, the customer shall be refunded only once the order has been returned and validated in the warehouse at Divas Fashions and that account holder may be liable for shipping charges.

VOUCHERS, COUPONS AND PROMOTIONS 
Vouchers, Coupons, Gift Cards including online promotions, competitions and Hashtags may only be used to discount regularly priced items on the Website or Online Platform.

These are not applicable to already discounted or marked down products. These are single use only and may be used by one person for the purposes of a single transaction.

Divas Fashions reserves the right to revoke and cancel any vouchers, coupons, gift cards or other discounts should there be a suspicion of fraud, misuse or abuse. Vouchers, Coupons and Gift Cards are valid for a specified period only and may not be exchanged for cash.

These may only be used for goods available on the Website or Online Platform and may not be redeem at Agents, Subsidiaries or Assigns of Divas Fashions The total basket value of the purchase must be the stated promotional value or more.

This may constitute a single item, or multiple items totaling the stated promotional value or more. Should the consumer return one or more item after having received the discount value from the promotion, thereby dropping the total basket value or total value of the purchase to below the stated promotion or value, then that consumer shall be liable for charges as determined by Divas Fashions All promotions shall only be valid for the stipulated period of that promotion or in the absence of any time frame, shall be valid for a maximum of 7 (seven) days from date of promotion to midnight on the 7th (seventh) day thereafter including all Sundays and public holidays. Multiple vouchers are not allowed be used on the same order. Any product bought using a discount code or that is discounted and then returned will be refunded the actual amount paid for the product including any transport charges that may occur.

Divas Fashions cannot warrant that special prices, promotions, promotional codes and vouchers will work on all computers, laptops, operating systems and personal devices and all platforms for all customers.

ABUSE OF ACCOUNTS, VOUCHERS, PROMO CODES AND GIFT CARDS: 
User and Consumers are identified by their personal information including names, handles, cell phone numbers, email addresses physical address and other identifying markers.

Should Divas Fashions find that a user or consumer has attempted or abused the system by creating multiple accounts, stacking promo codes, adding and removing items from the basket to trigger free delivery and thereafter removing items or otherwise abusing the system, Divas Fashions shall take all necessary steps including banning the user, closing the accounts, revoking the order and/or the instituting of civil or criminal proceedings should the situation warrant it.

FREE GIFT GIVE AWAY TERMS:
Our free gift campaigns are subject to consumers spending a certain amount and is subject to the following clause: 
The total basket value of the purchase must be to the stipulated reward amount or more. This may constitute a single item, or multiple items totaling the stipulated amount or more.

Should the consumer return one or more item after having received the free gift, thereby dropping the total basket value or total value of the purchase to below the stipulated reward amount then that consumer shall be liable for charges as determined by Divas Fashions.

Divas Fashions reserves the right to levy charges at its discretion where there has been abuse or misuse by consumers of the free gift offer.

BUNDLE DEALS, COMBINATION DEALS AND PROMOTIONS: 
Bundle, Combination and Promotions campaigns are subject to consumers spending a certain amount and is subject to the following clause:

The total basket value of the purchase must be to the stipulated reward amount or more. This may constitute a single item, or multiple items totaling the stipulated amount or more.

Should the consumer return one or more item after having received the promotion, thereby dropping the total basket value or total value of the purchase to below the stipulated reward amount then that consumer shall be liable for charges of the product and transport changes as determined by Divas Fashions.

Divas Fashions reserves the right to levy charges at its discretion where there has been abuse or misuse by consumers of the promotion offer.

SPECIAL MARK DOWN AND CLEARANCE SALES: 
Divas Fashions may at times offer items to consumers on special markdown or clearance sales. During such times Divas Fashions reserves the right not to accept returns/exchanges or process refunds on items purchased during such sales.

Where Divas Fashions chooses at its sole and exclusive discretion to accept a return or refund at a markdown or clearance sale, the customer shall be liable for any and all associated costs including transportation and handling charges.

MISUSE OR ABUSE: 
Divas Fashions reserves the right, at the sole and exclusive discretion of management to: 
Limit or restrict all access to users of the Divas Fashions website, social media pages, mobile app or mobile platforms. 
Suspend or ban users from accessing its website, social media pages, mobile app or mobile platforms.

Delete or remove any comments, statements or posts by users which may have the effect of bring Divas Fashions, its brand, company, staff or directors into disrepute.

Record, including by way of recording or screen captures any posts which may be defamatory, slanderous or which may otherwise have legal implications for users.

Take any other action which has the effect of mitigating or limiting representational damages or defamatory conduct.

COMPETITION TERMS:
Divas Fashions may from time to time run competitions and promotions for users of the website and online platform and for consumers. The following terms shall apply to all competitions unless specifically stated otherwise. Should there be conflict between stated competition terms on the website and online platform and these terms, then these terms shall take precedence.

No entry fee shall be levied for competitions unless otherwise stated in that competition and subject to the limitations of the Consumer Protection Act of 2008. 
Divas Fashions shall not accept responsibility for entries not being received for any reason whatsoever, including incorrectly filled out forms, network problems or others.

While Divas Fashions shall endeavor to ensure that prize descriptions are clear and set in ordinary terms, Divas Fashions shall not be liable for the user or consumer incorrectly understanding the prizes offered or the entry requirements. Furthermore, Divas Fashions cannot guarantee the accuracy or details of prizes which are supplied by third parties or suppliers of Divas Fashions.

All competitions winners shall be randomly selected. However, the final selection remains the sole and exclusive discretion of Divas Fashions and its management. 
Employees, staff, affiliates, partners and services providers of Divas Fashions shall not be eligible for entry into competitions.

There shall be one winner per competition unless specifically stated otherwise.

Competition winners agree to have their likeliness, image, name and winning details published by Divas Fashions or its affiliates including the publication in any promotional material.

Competition prizes shall be delivered to the winners, or shall be collected by the winners at Divas Fashions offices only. The winners may be required to provide contact details, personal information and/or proof of identity prior to receiving their prizes.

Competition prizes cannot be exchanged for cash, other items, colors or specifications or returned for credit. 
Divas Fashions may differ or cancel competitions at its sole and exclusive discretion for any reason whatsoever. 
Competition winners will be notified electronically on the platform that they entered or via email and must contact Divas Fashions within 7 (seven) working days of being notified, failing which the winner shall forfeit the prize and which prize may thereafter be awarded to the next potential winner.

Competition entries shall only be accepted within the period of the competition and shall close on midnight on the last day of that competition. Should there be no stipulated end date, all competitions shall run for a maximum of 14 (fourteen) days from beginning of the contract till midnight on the 14th(fourteenth) day, including all Sundays and public holidays.

Prizes shall be delivered within the ordinary delivery times and shall be delivered to the address provided by the competition winner.

Entry into all competitions shall be deemed as acceptance of all the terms above.

FREE DELIVERY TERMS: 
Divas Fashions offers free delivery to South African consumers for orders to any value. The free deliveries are subject to the following conditions:

Divas Fashions reserves the right to levy shipping charges at its discretion where there has been abuse or misuse by consumers of the free shipping offer.